FAQ's

If you have any questions about booking onto our courses, you may find the answers below.
If you can’t find the answer you are looking for, please get in touch.
Booking FINE 1: Foundation Toolkit
  • The course is suitable for any healthcare professionals working with infants in a hospital setting.
  • Parents, neonatal charity organisers and hospital administrators or managers may also attend.
  • The UK based course is not suitable for people who are not fluent in English.
  • If you can pay with a credit card or via PayPal the easiest and quickest way to book your place is through our website finetraininguk.com. Click on the “Enrol Now” button on the Courses page and follow the booking instructions.
  • When you follow through to payment you will be asked to create an account password. You will receive an email to let you know your account has been created and you can log in via the ‘COURSE LOGIN’ button on the site with your login details and password just created, to get immediate access to the course materials.
  • Contact us on info@finetraininguk.com to ask for an invoice so that you can pay by cheque or bank transfer.  
  • There will be a delay between application and reservation while we wait for payment to come through. We then confirm dates available and create your user account and send you a password reset email so you can start the course.
  • Your finance department can issue a Purchase Order to initiate the payment process. We then send them an invoice for payment by cheque or bank transfer.
  • If we are not registered as a supplier with your HA the Procurement Office may want to set this up. You can download the Company Details document which has the information they need for this here.
  • We need your name and email address so that we can contact you to complete the enrolment process.
  • This process can be slow and we cannot guarantee that the date you hoped for will still be available.
  • You can purchase vouchers on the website for as many people as you like. Go to the Courses page here https://finetraininguk.com/fine-courses/ and click on the ‘Course Vouchers’ button which can be found below the dates for FINE 1 courses.
  • When you buy vouchers you need to enter the email address of each person who will attend. They will receive an email gift card that enables them to enrol and book their live on-line session via the courses page.
  • Alternatively you contact us at info@finetraininguk.com to discuss options.

Places can only be reserved once we have received payment or a purchase order.

  • No refund is available after enrolment due to the nature of instant access to all our course materials.
  • If you are unable to attend a course for which you have enrolled you may transfer to a similar course at an alternative date provided places are available and the request has been made at least 2 weeks before the start date of the course on which you originally booked. Please get in touch with us ASAP at info@finetraininguk.com
  • Places on FINE 1 courses cannot be transferred to other persons.
  • Please refer to our Terms and Conditions.
  • When you purchase a course online, you will be asked to create an account password at checkout. You will receive an email notification to let you know your user account has been created.
  • If you have purchased the course and paid via bank transfer or cheque, a user account will be created for you and you will receive an email invitation to reset your password.
  • You can log on via the ‘COURSE LOGIN’ button on our website and this will give you access to all the on-line course materials.
  • Materials and information for the live on-line components of courses will be sent to you 1-2 weeks in advance of your chosen live date.
  • You must complete all the online topics and quizzes for Part 1 before you will be invited to attend the live-on line session (Part 2).
  • The Zoom invitation and details for the live-on line course are posted about 1 week in advance.

We have no plans to return to face to face teaching as FINE 1 is working well online.

It is possible to book courses exclusively for one team or one network. If you are interested in this please contact info@finetraining.uk for options.

  • To use your voucher, go to the Courses page on our website here.
  • Click onto the ‘Enrol Now’ button and choose your preferred date for the live workshop.
  • When you add the course to the basket, you will see that there is the option to add a gift card number.
  • Enter the gift card number you have been sent and this will deduct the total amount off the course amount. You will still need to proceed to checkout so that your user account details can be created to access the course.
  • You can log on via the yellow ‘COURSE LOGIN’ button on our website and this will give you access to all the on-line course materials.
  • If you have forgotten your password, you can go to the Course Login page here and click on ‘forgot password’ – you will then need to enter your email address or username that you registered with and an email will be sent asking you to reset your password.
  • Please check your spam folder if you don’t receive the email in your inbox in the first instance.
  • If you are still unable to login, contact us at info@finetraining.uk
Booking FINE 2: Practical Skills
  • The course is suitable for any healthcare professionals working with infants in a hospital setting but all applicants must have completed a FINE 1: Foundations course within the last 5 years.
  • There is a selection process for this course and you must be approved to take the course.
  • You can apply for the FINE 2 course on this page: https://finetraininguk.com/fine-courses/ using the ‘Apply Now’ button.
  • Your application will be reviewed and if it is approved you will be offered a place and an invoice will be sent out.
  • Once payment is received we will contact you to complete the enrolment process and select a start date.

Places can only be reserved once we have received payment.

  • No refund is available after enrolment due to the nature of instant access to all our course materials.
  • If you are unable to attend a course start date for which you enrolled you may transfer to an alternative date if the request is made at least 2 weeks before the start date of the course on which you originally booked. Please get in touch with us ASAP at info@finetraininguk.com
  • Places on FINE 2 courses cannot be transferred to other persons.
  • Please refer to our Terms and Conditions.
  • When your payment is received you will receive a confirmation email and a hard copy of the course handbook will be posted to you within 1 week.
  • A user account will be created for you online and you will receive an email invitation to reset your password so that you can access additional materials on the website. You will be able to access this by logging on via the Course Login button on the website.
  • You will be able to choose your start date.
  • Please contact us at info@finetraininguk.com if you do not receive the handbook and the password reset invitation.